TSUN Smart Privacy Policy

Last Updated: March 18, 2025

Effective Date: March 18, 2025

Introduction

TSUN Smart is a power station monitoring and maintenance product provided by Suzhou Tengsheng Technology Co., Ltd. (registered at 2266 Taiyang Road, High-speed Railway New City, Xiangcheng District, Suzhou City, Jiangsu Province, hereinafter referred to as "we" or "Tengsheng"). To explain how TSUN Smart will collect, use, and store your personal information and what rights you have, we will elaborate on relevant matters through this guide, with key points as follows:

• We will explain the types of personal information we collect and their corresponding purposes, so that you understand the specific categories of personal information we collect for certain functions, the reasons for use, and collection methods.

• When you use certain features, we will collect your sensitive personal information after obtaining your consent. For example, we will obtain your camera permissions when you use the collector scanning identification feature, and we will collect your precise location information when you use the power station creation feature. Unless required by relevant laws and regulations, refusing to provide this information will only prevent you from using specific features but will not affect your normal use of other TSUN Smart features.

• We will not actively share or transfer your personal information to third parties outside of Suzhou Tengsheng Technology Co., Ltd.

• We will not actively obtain your personal information from third parties outside of Suzhou Tengsheng Technology Co., Ltd.

• You can access, correct, copy, and delete your personal information through the methods listed in this guide, and you can also withdraw consent, cancel your account, file complaints, and use other privacy features.

1. Information We Collect and Use

When you use TSUN Smart services, we collect and use information that you actively provide or that is generated through your use of the services in the following ways:

1.1 Registration Information

When you register for TSUN Smart services, we collect and use your name and email address to help you complete TSUN Smart registration and protect your account security. Without this information, you may not be able to use our services normally. You can also choose to fill in additional information such as username according to your needs.

1.2 Service Operation Information

When you use TSUN Smart services, to ensure normal service operation, maintain service stability, improve and optimize our service experience, and protect your account security, we collect and use:

  • Device model
  • Operating system
  • Unique device identifiers (such as AndroidID/OAID for Android, IDFA for iOS before 14.5)
  • Login IP address
  • TSUN Smart software version
  • Network connection information
  • Operation logs
  • Service log information
1.3 Monitoring Function Information

When you use the monitoring function, to provide you with complete monitoring data, we need to collect:

  • Serial numbers of collectors under the power station
  • Serial numbers of sub-devices (such as inverters, meters, etc.)
  • Device upload data collected every 5 minutes
1.4 Power Station Information

When creating a power station, you need to input:

  • Power station name
  • Region
  • Installed capacity
  • Address
  • GPS location
2. Information Storage
2.1 Storage Location

We store user personal information collected within China in mainland China. If your personal information needs to be transferred overseas, we will strictly follow legal requirements.

2.2 Storage Duration

Generally, we retain your personal information only for the time necessary to achieve the purpose and within the retention period specified by laws and administrative regulations, for example:

  • Email: If you need to use TSUN Smart services, we need to keep your email (including initial registration email, bound email, etc.) to ensure normal service use. When you cancel your TSUN Smart account, we will delete the corresponding information according to law;
  • Power station information: When you create power station information, we need to store it to ensure normal monitoring function use. When you delete your power station information, we will delete the corresponding information.
3. Information Security

We strive to protect users' information security to prevent information loss, improper use, tampering, unauthorized access, or disclosure. Our measures include:

  • Using encryption technology (SSL), de-identification, anonymization, and other means to protect personal information
  • Completing partial information encryption work on the device end
  • Establishing dedicated management systems, operating procedures, and organizations
  • Passing national network security level protection (level 3) classification, filing, and annual assessment
  • Obtaining international authoritative certifications such as ISO27001
4. Information Sharing
4.1 Equipment After-sales Service

To provide equipment after-sales service, equipment manufacturers and their distributors can view your power station through equipment library and product features. You can manage these permissions through:

  1. View authorized merchants in power station details - authorization information
  2. Delete merchants you don't want to authorize
  3. Enable "Authorization Restriction" in authorization settings to prevent merchants from viewing power stations through the equipment library
4.2 Third-party SDK

To ensure the implementation of certain independent functions, we embed third-party SDKs in the application. You can view the "Third-party Information Sharing List" for more information.

5. Your Rights

You can manage your personal information through the following methods:

5.1 Access and Copy Personal Information

View basic information:

  1. Click "My Profile"
  2. Click the avatar section
  3. Proceed with information inquiry
5.2 Delete Personal Information

Delete power station:

  1. Open power station details
  2. Click the "..." icon in the top right corner
  3. Click "Delete Power Station"
5.3 Correct Personal Information

Modify personal information:

  1. Click "My Profile"
  2. Click "Settings"
  3. Click "Account and Security"
  4. Make corresponding modifications
6. Changes

We may revise this guide from time to time. When significant changes occur to the terms of the guide, we will display the updated guide to you through push notifications, pop-ups, or other appropriate forms that comply with legal requirements when you log in or update versions.

7. Contact Us

We have established a dedicated personal information protection team and appointed a personal information protection officer. If you have any questions, complaints, or suggestions regarding this privacy policy or personal information protection matters, you can contact us through:

• Phone: 0512-66186028

• Email: service01@tsun-ess.com

We will review the issues involved as soon as possible and respond within fifteen days of receiving your feedback or complaint.